Brother Printer Problems and Solutions: Although Brother printers are cheaper than other brands and have breakneck printing speeds, they have many problems. Some major well-known problems with Brother printers are unreliability, short lifespan, printing errors, and paper jams. Specific printer models manufactured by Brother seem only to last a few months, say two or three months.
When we use this printer, paper jam problems often occur. Clearing paper jams is almost impossible; if anyone tries removing them, the fuser often breaks.
Not all, but specific models produced by Brother are of inferior quality. They feel very light, flimsy, and subpar. Replacing the engine with another part will result in the same drawbacks.
A widespread problem with almost all Brother printer models is that they produce annoying noise during operation and the cooling phase. These sounds are unbearable for some people. They take a very long time to heat up and cause the voltage to drop drastically.
Most of the prints produced by Brother printers are damaged, resulting in the wastage of paper and ink. The resulting prints are usually dull and are different from laboratory quality.
The Brother toner used in Brother laser printers is costly and runs out quickly. Brother’s laser printer is only good enough for printing text, but not images. It is useless for graphics, images, heavy stock, and envelopes. The physical parts of the printer, such as the top cover, are not strong enough. This is known to cause electrical problems and quite often trips circuit breakers.
Brother printers produce paper that warps, twists, and bends. They don’t automatically align the paper, so we have to be very careful when inserting it to align it correctly. Often, the roller leaves ugly marks, spots, and shadows on the paper, making it unfit for professional use.
Brother tech support could be more helpful for people trying to repair or exchange their broken machines. The user guide also needs to contain more information to guide the user.
Often, the design needs to be fixed so that the tray size fits a standard A4 sheet size, and the cartridges are too tricky to remove. The printer does not come with a cable when purchased. Brother printers last up to a year. The type of problem depends on the model. Some models were found to be much more problematic and troublesome than others.
Overview: Brother Printer Problems and Solutions
If your Brother laser printer, all-in-one printer, or Brother fax machine stops working, the first thing to look for is an error message on the LCD screen. Generally, an error message or error status code will appear. Implementing most error solutions is best left to professionals. Global Office Machines Brother Laser Printer Repair can be booked for same-day on-site service. Top 28 Common Critical Printer Problems and How to Fix Them
Brother Printer Types
Before starting the troubleshooting process on your printer, knowing what type you own is a good idea. Each type of printer has unique internal specifications.
- Printer ink-jet
- Printer jet laser
Simple Repairing: Brother Printer Problems and Solutions
If the error messages or codes on your Brother printer not working are beyond you, we recommend trying simple fixes, if possible:
- Click Start > Control Panel > Control Panel Home (on the left) > System & Maintenance (above).
- Scroll down and click Administrative Tools.
- Double-click on Services > scroll down to Print Spooler > right-click Print Spooler > restart
- Double click on Print Spooler > select Automatic for ‘startup type’ > apply > click Ok
- Try running a print job
Common Brother Printer Problems and Solutions
Brother Printers are world-class machines featuring the latest technological innovations. Many repairs may be too complex for a layperson to handle. Global Office Machines offers complete printer repair services on all Brother models, serving the Sydney area with a fleet of mobile service vans manned by certified printer repair technicians.
Since we specialise in printer repairs and sales, purchasing from GOM means a technician will help set up your machine and walk you through basic troubleshooting steps that you can handle yourself.
Common repairs we can teach you to do yourself include replacing the tray feeder kit, replacing used toner boxes, and clearing paper jams in the duplex unit.
Part 1: Why is the Brother printer not printing/not working?
If your Brother printer isn’t printing or working, there are some common problems you can check for:
Power and Connection:
- Make sure the printer is connected and turned on.
- Check that all cables (USB or network) are connected correctly.
- If using a wireless connection, ensure the printer is connected to the correct Wi-Fi network.
Paper and Ink/Toner:
- Check for paper jams or empty paper balances.
- Make sure there is enough ink or toner available. Replace the cartridge if necessary.
Printer Status:
- Look at the printer display for errors or warning messages.
- Ensure the printer is not ” Offline ” on your computer.
Driver Issues:
- Make sure the printer driver is installed correctly and is up to date. You can download the latest drivers from the Brother website.
Print Queue:
- Check the print queue on your computer for stuck print jobs. Clear the queue if necessary.
Software Settings:
- Make sure the correct printer is selected in your printing settings.
- Restart the print spooler service if you are using Windows.
Network Problems (for wireless printers):
- Restart your router and printer.
- Check firewall settings that may be blocking the printer.
If you have checked all these areas and the printer is still not working, consult the printer user guide or Brother customer support for further assistance.
Part 2: Troubleshooting Brother Printer Problems and Solutions
Dirty or Poor Quality Mold:
Banding
Lines running across a page of text can be troublesome, and a low ink cartridge and a dirty printer head usually cause them.
Dirty Printer Head Nozzles
Cleaning the print head can solve this problem. The procedure varies from printer to printer and may be an option in the printer control panel or the computer’s printer software.
Common symptoms to look out for are:
- Blurred lines
- Stained print
- Dotted line
- Ink stain
Preventive methods for damaging or dirtying your printer’s printhead and nozzle:
- Always turn off your printer at night
- Use only high-quality cartridges
- Don’t wait until the ink cartridges run out
- Print regularly
Print Fade
- The printer toner is running low.
- Print density is set too low.
Brother Printer Problems and Solutions for Network Connection
The default is Fax, not Print. If your Brother printer defaults to sending faxes instead of printing every time you want to print, right-click on the printer in the control panel menu and click “make default.”
Drivers
Updating or reinstalling your printer drivers and software can resolve various problems you may experience. Problems like:
- Unreadable text
- Strange Characters
- The PC does not recognise the printer
Print Job Goes to Wrong Computer
If you have more than one printer, the problem is that the wrong printer is printing. Open your Devices & Printers folder and right-click on the printer you want. You will have the option to make it your default printer. Depending on your operating system, these steps may differ but are generally the same.
USB Connection
Those who experience USB connection problems should try unplugging and reconnecting the USB cable from the computer and printer. If the problem persists, connect the cable to another available USB port or replace it.
Hardware Problem:
Paper Jam
The most common problem with any printer is paper jams. The printer will jam for several reasons:
- It’s dirty
- The type of paper used is wrong
- The feed roller is worn out
- Loaded paper is torn, dirty, or damp
- There is an object blocking the paper path
- The paper used is too thick
- Paper is added to the tray while the printer is printing
The Printer Takes Multiple Sheets Instead of One Sheet from the Feed Tray
The pads that separate the paper are likely worn out and must be replaced. It’s also possible that the paper is wet from humidity. To prevent this problem, ensure all paper is appropriately stored, dry, and “fanned” before loading it into the printer.
Common Brother Printer Problems:
If you don’t find the solution to your problem above, it may be time to have your printer checked by a professional. Contact us today to have your printer serviced.
- Ink system failure
- The print head is missing
- The printer software cannot be loaded
- The printer icon is missing
- Install the printer on the network
- New Printer Activation
- Printer spooler error
- Complete the fax
- There is no dial tone on the fax
- Uninstalling the old printer
- Downloading the right drivers
- Printer printing is blurry
- Print quality problems
- The printer is offline
- Scanner not found
- Colours are not printed
- The printing process is too slow
- Black lines on the scanned copy
- Connectivity issues with multiple devices.
- Printer Open Error & Insufficient Memory Error
- Wi-Fi printing should be shorter.
- Windows sent the print job to the wrong printer.
- Diagnose ink cartridge errors and repair them.
Part 3: Troubleshooting Common Brother Printer Problems and Solutions
PAPER WASTE AND HOW TO PREVENT IT
Clearing paper jams on a Brother printer can be frustrating, but here’s a step-by-step guide to help you clear and prevent paper jams:
- Step 1: Turn off the Printer
If a paper jam occurs, the first step is to turn off the printer. This ensures your safety and prevents further damage to the printer or injury to yourself. - Step 2: Locate Jammed Paper
Open the printer cover or front panel and carefully locate the jammed paper. This may be visible in the paper feed area, output tray, or other accessible parts of the printer. Note the location of the paper and how it is caught. - Step 3: Gently Remove Jammed Paper
Grasp the jammed paper firmly, slowly, and carefully pull it toward the paper path. Avoid tearing the paper when removing it. If the paper is stuck and difficult to remove, see the printer manual, or Brother support website for specific instructions on how to clear the paper jam for your model. - Step 4: Check for Paper Waste
After removing the jammed paper, check for any small pieces or tears that may have remained. If not removed, these residues can cause paper jams. Use a flashlight to check all visible areas and printer access points for paper residue. - Step 5: Reload the Paper Balance
If you have to remove the paper tray to clear a jam, reinsert it properly and align the paper correctly. Paper loaded incorrectly or misaligned can cause paper jams in the future. - Step 6: Verify Paper Type and Quality
Make sure you use the appropriate type and quality of paper Brother recommends for your specific printer model. Using paper that is too thick, thin, or of poor quality can increase the chance of paper jams. Follow the paper guidelines provided by Brother to ensure compatibility. - Step 7: Fan and Align the Paper
Before loading paper into the tray, fan the stack of paper to separate the sheets and prevent them from sticking together. Align the edges of the stack of paper to ensure it is straight and level in the paper tray. - Step 8: Adjust the Paper Guide
Adjust the paper guides on the tray to hold the paper securely without overtightening. Ensure the guides align with the paper size to prevent misfeeds and jams. - Step 9: Avoid Overfilling Paper Balances
Do not overload the paper tray beyond its capacity. Overfilling can cause paper jams by insufficient feeding or exerting excessive pressure on the paper path. Follow Brother’s recommended paper capacity guidelines. - Step 10: Perform Regular Maintenance
To prevent paper jams, perform routine maintenance on your Brother printer. This includes cleaning the paper feed rollers and cleaning the printer of dust and dirt. See the printer manual or Brother support website for specific maintenance instructions for your model.
By following these steps and practising good printer maintenance habits, you can resolve and prevent paper jams on your Brother printer, ensuring smooth and uninterrupted printing operations.
PRINT QUALITY PROBLEMS AND POTENTIAL SOLUTIONS
Common print quality problems on Brother printers can arise from various factors. Here are some common problems and steps to resolve them:
- Fading Prints:
- Check the ink or toner level. Replace or refill cartridges if necessary.
- Adjust printing settings to increase print density or quality.
- Clean the print head or toner drum to remove blockages or dirt.
- Make sure the print media is suitable for the printer and is in good condition.
- Blurry or Faded Print:
- Make sure the print media is compatible with the printer and is not too thick or textured.
- Check print settings for quality and resolution.
- Clean the print head or toner drum to remove dirt or remaining toner.
- Adjust the paper type or media settings to match the paper used.
- Uneven or Spotted Mold:
- Clean the print head or toner drum to remove dirt or buildup.
- Printer calibration to ensure accurate colour reproduction.
- Check for damage or wear to the print head or toner drum and replace if necessary.
- Make sure the paper is inserted correctly and aligned with the balance.
- Ghosting or Duplicate Imaging:
- Check the printing settings and make sure the correct paper type is selected.
- Replace or clean the imaging drum or transfer belt, if applicable.
- Make sure the printer is placed on a stable surface and not subject to vibration.
- Check for damaged or worn parts and replace them if necessary.
- Paper Jams:
- Remove the jammed paper carefully, following the printer’s manual or instructions.
- Check the paper balance for correct alignment and adjust the paper guides.
- Ensure the paper is not too thick or wrinkled and meets the recommended specifications.
- Clean the paper feed roller to ensure proper feeding.
- Scratches or Lines on Mold:
- Clean the print head or toner drum to remove dirt or remaining toner.
- Check for damaged or worn parts and replace them if necessary.
- Run a self-cleaning or printer maintenance cycle if available.
- Align the print head or perform calibration, if applicable.
- Color Inconsistency:
- Check the colour settings and make sure they are configured accurately.
- Printer calibration to ensure consistent colour reproduction.
- Use high-quality ink or toner cartridges that are compatible with the printer.
- Replace ink or toner cartridges that are empty or nearly empty.
Consult the printer manual or Brother support resources for model-specific troubleshooting steps and guides.
Regular printer maintenance, proper consumable use, and the use of compatible print media can help prevent and resolve many print quality problems.
CONNECTIVITY PROBLEMS
Standard connectivity issues on Brother printers can be frustrating, but here are some common problems and a step-by-step guide to solving them:
1. Printer Not Detected on Network
Step 1: Check Network Connection:
- Ensure the printer is connected to the network properly via Ethernet or Wi-Fi.
- Ensure the network cable is connected securely, and the Wi-Fi connection stable.
Step 2: Restart Device:
- Turn off the printer, computer and router.
- Wait a few minutes, then turn it on again in the following order: router, printer, computer.
Step 3: Check IP Address:
- Print a network configuration page from the printer to confirm its IP address.
- Make sure the IP address matches the network subnet and gateway settings.
Step 4: Configure Firewall/Antivirus Settings:
- Temporarily turn off any firewall or antivirus software on your computer.
- Try connecting to the printer again. If successful, adjust your security software settings to allow printer communication.
Step 5: Reinstall Printer Driver:
- Uninstall the printer driver from your computer.
- Download and reinstall the latest driver from the Brother website that corresponds to your printer model and operating system.
- Follow the installation wizard to complete the process and reconnect to the printer.
2. Cannot Print Wirelessly
Step 1: Verify Wi-Fi Connection:
- Make sure the printer is connected to the same Wi-Fi network as the computer.
- Check the Wi-Fi signal strength and move the printer closer to the router if necessary.
Step 2: Restart Device:
- Turn off the printer, computer and router.
- Wait a few minutes, then turn it on again in the following order: router, printer, computer.
Step 3: Reconnect to Wi-Fi Network:
- Access printer settings or control panel to reconnect to the Wi-Fi network.
- Enter the Wi-Fi network name (SSID) and password, if requested.
- Follow the instructions to complete the connection process.
Step 4: Check Printer and Computer Connectivity:
- On the computer, open Control Panel or System Preferences and navigate to Printers and Scanners settings.
- Remove the Brother printer from the printer list.
- Add another printer; ensure it is detected on the network and selected as the default printer.
Step 5: Update Firmware:
- Check the Brother website for firmware updates for your printer model.
- Download and install the latest firmware version by following the instructions provided.
- Restart the printer and try printing again wirelessly.
3. Mobile Device Cannot Connect to Printer
Step 1: Check Mobile Device Connectivity:
- Make sure the mobile device is connected to the same Wi-Fi network as the printer.
- Check Wi-Fi signal strength on mobile devices.
Step 2: Install Brother Printer App:
- Install the official Brother printer app on your mobile device from the app store.
- Open the app and follow the setup wizard to detect and connect to the printer.
- Make sure to permit the app to access the printer and device.
Step 3: Verify Printer Sharing Settings:
- On the printer, check the sharing settings to ensure they are set to allow connections from mobile devices.
- See the printer manual or Brother support resources for adjusting sharing settings.
Step 4: Restart Device:
- Turn off mobile devices, printers and routers.
- Wait a few minutes, then turn them back on in the following order: router, printer, mobile device.
Step 5: Troubleshoot Connection Issues:
- If the problem persists, consult the printer manual, or Brother support resources for specific troubleshooting steps for your printer model and mobile device.
- It’s important to note that the steps may vary depending on your Brother printer model and the specific connectivity issue you are experiencing. See the printer manual or the Brother support website for detailed instructions and model-specific troubleshooting.
INK OR TONER PROBLEMS
Like many other brands, Brother printers sometimes experience ink and toner problems.
Here are some common problems and a step-by-step guide to resolving them.
1. Low ink or toner warning
Even if your printer prints fine, it may warn you that the ink or toner level is low.
This is often just a precaution, but it’s worth checking to ensure you stay supplied while doing a critical printing job.
Solution
Buy new ink or toner cartridges from a trusted supplier. Make sure you buy the right type for your particular Brother printer model.
Once you have the new cartridge, follow the instructions in your printer manual to replace the old cartridge.
2. Poor print quality
If your printed documents are streaky, faded, or the wrong colour, an ink or toner problem may be to blame.
Solution
- Step 1: Check your ink or toner levels. If it is low, replace the cartridge.
- Step 2: If your cartridges are complete, run a cleaning cycle on your printer. This can often be done from the printer control panel, but consult your manual for clarification.
- Step 3: If the problem persists, it may be caused by a damaged or old cartridge. Try replacing it with a new one.
3. The printer does not recognise the cartridge
Sometimes, even though you install a new cartridge, the printer may not recognise it and continue to display the “no cartridge installed” error.
Solution
- Step 1: Ensure you use the correct cartridge for your printer model.
- Step 2: Remove the cartridge and check for any protective strips or covers that should be removed.
- Step 3: Clean the cartridge and associated contacts on the printer using a lint-free cloth.
- Step 4: Reinstall the cartridge and restart the printer.
- Step 5: If the problem persists, the cartridge may be damaged. Replace it with a new one.
4. The toner dries quickly
If you have to replace your toner cartridge more often than you should, you may need to use your toner more efficiently.
Solution
Try using “draft” or “low quality” print settings whenever possible, as these use less toner. Additionally, ensure your printer is calibrated correctly, as incorrect settings can result in unnecessary toner usage.
5. Noda tones
If toner ink is smeared on your printed documents, this may be caused by various problems.
Solution
- Step 1: If the toner cartridge is new, check whether it is installed correctly.
- Step 2: If the toner is old or almost dead, replace it with a new one.
- Step 3: Check your printer’s fuser. If it is not heated correctly, the toner will not stick to the paper and can cause stains. Depending on the model, you may be able to replace the fuser yourself, or you may need to take your printer to an expert.
Always refer to your printer’s user guide for specific instructions. If you need help with these solutions, you may need to contact Brother customer support or a professional printer repair service.
Brother Printer Problems and Solutions: Scan/Fax Trobleshooting
Brother printers are generally reliable, but like any technology, they can experience problems from time to time. Here are some standard scanning and faxing problems, along with step-by-step solutions.
1. Scanner not working
If you experience problems while scanning, it may be caused by several issues, including connection problems, software problems, or hardware errors.
Solution
- Step 1: Check your connection. If scanning over a network, ensure your printer and computer are connected to the same network. Try a different USB port or cable if you use a USB connection.
- Step 2: Update your drivers. Visit the Brother website, find the latest driver for your printer model, and install it.
- Step 3: Check whether the scanner glass is clean. A dirty scanner glass can cause problems. Clean with a soft, lint-free cloth.
- Step 4: If all else fails, try turning your printer back on (turn it off, wait a few seconds, then turn it back on).
2. Poor scan quality
If your scans are blurry, streaky, or the colours are wrong, there could be a few different causes.
Solution
- Step 1: Clean your scanner glass. Even a speck of dust or debris can affect scan quality.
- Step 2: Check your scan settings. You may need to usesolhigher ution or the wrong colour or format settings.
- Step 3: If the problem persists, there may be a hardware problem. Contact Brother customer support or a professional printer repair service.
3. Fax isn’t working
If you can’t send or receive faxes, a problem with the phone line, settings, or the printer itself may be the cause.
Solution
- Step 1: Check your phone line. Make sure it is correctly connected to the printer and wall socket. If possible, try using another route.
- Step 2: Check your fax settings. Make sure you have dialled the correct number and set your printer to the correct mode (send or receive).
- Step 3: If you try to send a fax and it doesn’t work, try receiving it. This can help you determine whether the problem is with sending, receiving, or both.
- Step 4: Turn your printer back on, and if the problem persists, contact Brother customer support.
Part 4: Brother Printer Problems and Solutions Troubleshooting – Easy To Follow Guide
Brother Printer Problems and Solutions: Basic Check on sWhen troubleshooting Brother printers, knowing common problems can help you save time and money. Many problems are easy to fix and you can do it yourself, without needing to call a technician. So, here are some things you need to check first to solve this problem:
1. Your printer won’t turn on
If your Brother printer does not turn on, there may be various reasons such as a problem with the power outlet, a cable problem, or other factors. Let’s take a few simple steps to find out why your Brother printer won’t turn on and how to fix it.
A. Check the Power Outlet
Make sure your printer’s power cable is properly connected to the power source. Test the outlet with another device to ensure it is working. If the outlet is working but the printer still won’t turn on, try connecting it to another outlet. If that doesn’t work, the problem may be with the printer itself.
B. Check the Cable or Adapter
Check the printer’s power cable or adapter for signs of damage. Try using another spare adapter or cable to see if the printer turns on. Consider replacing anything that is damaged immediately.
C. Cooling the Printer
Feel the outside of the printer. If it’s very hot to the touch, it’s probably too hot. In this case, turn it off, unplug it, and let it cool for about 15 minutes before turning it back on.
D. Update Firmware
Sometimes, outdated printer firmware can cause power problems. Visit the Brother website to see if a new firmware update is available for your printer model. Then, follow the instructions provided to update the firmware.
E. Profesional Supports
If you’ve tried everything but your printer still won’t turn on, it’s best to contact Brother customer support or a qualified technician. They can check for hidden hardware problems such as a faulty power supply or internal problems with the printer’s motherboard.
2. Brother Printer Not Connected to Computer
One of the most common Brother printer problems is that the printer won’t connect to your computer. When these connectivity issues arise, it is important to quickly troubleshoot and resolve them so that printing operations can continue smoothly. Here are some basic checks to help you find and fix problems:
A. Check Cables
If using a USB connection, make sure the USB cable is properly connected to the printer and computer. If it doesn’t work, try another USB port.
B. Wi-Fi Connection
If you are using Wi-Fi, make sure your printer and computer are on the same Wi-Fi network. Make sure the Wi-Fi password is correct.
C. Printer Status
Confirm that your printer is turned on and ready to print. Look at the printer screen for any error messages.
D. Driver Software
Make sure you have installed the correct Brother printer driver on your computer. Sometimes, if the driver is old or missing, this can cause connection problems.
E. Firewall and Antivirus
Be sure to check your computer’s firewall and antivirus settings. Sometimes, security software can block communication with the printer. To test this, try temporarily turning off your firewall and antivirus software.
Brother Printer Problems and Solutions: How to Connect Brother Printer to Computer?
A. Cable Connection
To connect your printer to your computer with a cable, follow these steps:
- Step 1: Look at the ports on the back of your printer and computer to determine what cable you need to connect them. The three types of printer cables are USB AB cables, Ethernet and parallel cables.
- Step 2: Connect the cable to your printer and PC. Your computer will automatically detect your printer and install the appropriate driver when you complete this step.
B. Wireless Connection
For wireless connections, here are two options you can choose:
- Option 1: Use the WPS button to connect your printer to your wireless network. If your printer and router have a WPS pairing button, click the WPS button for 2 minutes before pressing the corresponding button on the router.
- Option 2: Use your printer control panel to connect to your wireless network. To connect your Brother printer to the internet, follow these steps:
- Step 1: Turn on your Brother printer.
- Step 2: On the printer control panel, press “Menu”.
- Step 3: Use the arrow keys to select “Network” and press “OK”.
- Step 4: Select “Setup Wizard” and press “OK”.
- Step 5: When asked, select “Yes” to enable wireless networking. This starts the wireless setup.
- Step 6: Your printer will search for available networks (SSID) and display a list.
- Step 7: Select your network from the list using the arrow keys and press “OK”.
- Step 8: If you have “Open System” and “None” for encryption, go to the next step. If you need a network key, enter it and press “OK”.
- Step 9: The printer will try to connect to the wireless network of your choice.
3. Your Scanner Isn’t Working
If your Brother printer refuses to scan, this can be a hassle when you need to save a document or image. The problem may be with the connection or settings, so let’s try some simple steps to troubleshoot your Brother printer and get it to scan files again.
- A. Check Connection
First, make sure your scanner is properly connected to your computer or network. Check all cables and connections to ensure they are connected properly. Try another USB port if your scanner is connected with a USB cable. - B.Scanner Settings
Check that your scanner settings are correct, especially if it is a network scanner. Make sure the device is connected to the correct network and configured correctly. Some network scanners can be customized using web-based tools for setup. - C. Software and Drivers
Sometimes, using outdated or incompatible software can cause scanning problems. Make sure you have the correct scanner software installed on your computer. Also make sure you have downloaded the latest drivers from the official Brother website.
How to Scan on a Brother printer: Step by Step Guide
To set up and use the Scan to Files feature, follow the steps below:
- A. For Windows Users:
- Step 1: Open Control Center by clicking Start > All apps > Siblings.
- Step 2: Click Brother Utilities.
- Step 3: Select your printer model name from the drop-down list in the top left corner.
- Step 4: Click “Scan” on the left side, then select “ControlCenter4”. A new pop-up window will appear. Make sure you are on the “scan” tab, then left click on “Scan” to start scanning.
- Step 5: Once the scanning is complete, you can save the scanned file by clicking “Save” on the right side. Select where you want to save it, then click “OK”.
- B. For MAC Users:
- Step 1: Download and install the iPrint app from the App Store.
- Step 2: After installation, open the iPrint app and select your printer model from the drop-down menu.
- Step 3: To scan, you have to download the driver from the Brother website. Follow the instructions to install it. You will be asked to choose whether to connect via a wireless network or using a USB cable.
- Step 4: Once installed, you can start scanning. Click the “Scan” button, then select “Settings” to customize according to your preferences. After that, click “Scan” on the bottom right side. The document will now be scanned.
- Step 5: After scanning, click “Save” to save the document.
How to Use the Scan to Files Feature From Control Center
- Step 1: Place the document in the scanner tray or Automatic Document Feeder (ADF), depending on your Brother printer model.
- Step 2: Launch Control Center by following the instructions in Step 1.
- Step 3: Double-click on the Control Center icon in the Task Tray to launch the program window
- Step 4: On the SCAN menu, click the File button.
- Step 5: Your document will be scanned and saved in PDF format.
- Step 1: Make sure Control Center is launched and loaded in the Task Tray near the system clock.
- Step 2: Place the document on the scanner glass or Automatic Document Feeder (ADF), depending on your Brother printer model.
- Step 3: Select Scan to PC > File or Scan to File, then press OK on the Scan Brother printer button.
- Step 4: To start scanning, press Start. According to the settings you made in the Device Button tab of the Scan to File configuration window in Control Center.
- Step 5: The document will be scanned and saved to the selected location in PDF format.
Brother Printer Problems and Solutions: Additional Tips When Not Printing
After performing a basic check for Brother printer problems and solutions and your printer still won’t print, there may be some problem that requires your attention. Luckily, there are troubleshooting steps you can try to resolve the issue and get your printer working smoothly again. Here are some:
1. Low or Empty Cartridge
Ink cartridges are essential for printing, and if they are low or empty, your printer may not print properly. Let’s fix the problem so your Brother printer can start printing again. Here are some easy solutions you can try:
- Step 1: Check the ink level indicators on your printer display, or use the printer software on your computer to view the status of the ink cartridges. Identify which ink cartridges are low or empty and need to be refilled or replaced.
- Step 2: Turn off your printer to prepare to replace the cartridge.
- Step 3: Open the printer cover to access the ink cartridges. Check your printer manual for specific instructions for your model.
- Step 4: Carefully remove the cartridge that is almost empty or empty by following the instructions in the printer manual.
- Step 5: Insert the new ink cartridge into the designated slot, making sure it is securely in place. You can also follow this video on how to install cartridges in a Brother printer.
- Step 6: Close the printer cover properly.
- Step 7: Turn on your Brother printer. It may take a while for the printer to recognize the new cartridge.
- Step 8: Print a test page to ensure the new cartridge is recognized and your printer is ready to print.
2. Your Printer Offline Problem
Another problem that often occurs with Brother printers is the offline problem. Dealing with offline status can be quite a hassle, especially when you’re printing photos or important work documents. So, how to fix Brother printer offline problem? Let’s first discuss the common reasons why this might happen and some steps you can take to fix the problem:
- A. Connection Problem
Make sure all cables connecting your Brother printer are installed correctly. Check the USB or Ethernet cable for damage, and replace it if necessary to ensure a reliable connection. - B. Printer Queuing Problem
Sometimes, too many print jobs waiting can take the printer offline. Open the print queue on your computer and cancel or delete pending jobs. Clearing the queue eliminates potential delays and allows your Brother printer to resume normal operation. - C. Network Problems
Check that your printer and computer are connected to the same network. Adjust Wi-Fi or Ethernet settings if necessary. If the problem persists, turn off your router, wait, then restart it to refresh the connection and fix network-related problems.
For more detailed solutions, click this guide on how to fix Brother printer offline for Mac and Windows. This will help you understand why your Brother printer may be offline and give you practical solutions to get it back online quickly.
3. Paper is Jammed in Brother Printer
If your Brother printer won’t print, a paper jam may be one of the causes. Paper jams occur when paper gets stuck inside the printer, usually due to misalignment or improper paper feed. If this occurs, the printer may not function properly and may interrupt your printing job. So, here’s what you can do to clear paper jams:
- Step 1: Turn off your Brother printer to ensure safety when dealing with paper jams.
- Step 2: Slowly open the printer cover and look for jammed paper. If you see any, pull them out carefully. Be careful not to damage the printer.
- Step 3: After removing the jammed paper, put the rest of the paper back into the printer, making sure the rest is loaded correctly and there is no overfilling or misaligned paper.
- Step 4: Close the printer cover, then turn your printer back on.
- Step 5: Print a test page to ensure the jam is completely resolved.
How to Reset Brother Printer: Step-by-Step Guide
If the Brother troubleshooting guide above doesn’t solve the problem, try resetting your printer. This method can be like a refresh button so that your Brother printer works better. Let’s see how to do it quickly.
- Step 1: Open the menu on your printer control panel.
- Step 2: Look for the “Initial Setup” option. Use the Up or Down arrow keys to find it and press OK.
- Step 3: Find the “Reset” option using the Up or Down arrow keys and press OK.
- Step 4: Use the arrow keys again to select the type of reset you want to perform and press OK. Note that some models may not have a distinct reset function.
- Step 5: Press the option on the table to reset the printer or exit the process. The LCD will display “Reboot OK”?
- Step 6: Finally, press the option on the table to reboot the printer or exit the process. Keep in mind that the reset will not complete unless you reboot your printer, and your settings will remain the same.
- Step 7: After resetting your printer, print a test page to check if the problem is resolved.
Brother Printer Problems and Solutions: A Glance at Popular Brother Printer Models
Please note that the description we have here is a general overview, and specific features may vary depending on the model and conditions of use.
- Brother HL-L2300D A compact, affordable laser printer designed for personal or home office use. It features fast printing up to 27ppm, automatic duplex printing, and manual feed slots for various paper sizes.
- Brother MFC-L2710DW A compact, all-in-one laser printer that’s perfect for a small office or home office. It provides high-quality printing and copying up to 32ppm, faxing, color scanning, and automatic duplex printing.
- Brother HL-L8360CDW Powerful color laser printer with high quality print results. It features fast printing up to 33ppm, color and black, automatic duplex printing, and versatile connectivity options.
- Brother MFC-J995DW A complete inkjet printer designed for small businesses or home offices. Equipped with INKvestment Tank cartridges to provide high page yields, and flexible printing options for a variety of paper sizes and types.
Main features of Brother laser printers
- Brother laser printers deliver a combination of speed, quality, efficiency and versatility, making them a popular choice for personal and professional use.
- High Print Speed Brother printers often offer high print speeds, allowing for fast and efficient printing, especially beneficial in high-volume printing environments.
- Automatic Duplex Printing Many Brother printers are equipped with the ability to print on both sides of the paper automatically, reducing paper usage and simplifying the process of creating two-sided documents.
- Versatile Connectivity Brother printers usually provide versatile connectivity options including Wi-Fi, Ethernet, and sometimes NFC. This allows easy printing from multiple devices and across multiple platforms.
- INK Investment Tank Technology Featured in some Brother inkjet printers, this technology uses re-engineered ink cartridges to hold more ink and works in conjunction with an internal ink storage tank to produce more pages of uninterrupted printing without sacrificing compact size.
- Multi-Function Capability Brother offers many All-in-One printers (also called Multi-Function Printers) that can print, scan, copy, and sometimes fax. This makes it a space-saving and cost-effective solution for a home or business office.
Brother Printer Problems and Solutions: Warranty and Service
Using Brother printer warranty and service can help you overcome problems that may arise with your printer. The process may vary depending on your location and the specific model of your Brother printer. Here’s a general step-by-step guide on how to use this service:
- Check Warranty Status – Before continuing, make sure your printer is still under warranty. This information can usually be found in the product documentation provided when you purchased your Brother printer. You can also check it online at Brother’s site by entering your printer’s model number and serial number. Keep in mind that warranties usually cover manufacturing defects and not problems arising from abuse or normal wear and tear.
- Find the Problem – Identify the specific problem with your printer. This will be useful when you contact Brother customer support and can also help you determine if the problem is covered under warranty.
- Contact Brother Support – If your printer is still under warranty and the problem is resolved, your next step is to contact Brother customer support. You can do this via their website, phone or live chat. Provide them with all the necessary information, including the printer model, serial number, and a description of the problem. They will guide you through several troubleshooting steps.
- Service Request – If the problem cannot be resolved through troubleshooting, Brother will initiate a service request. Depending on the terms of your warranty, they may arrange printer repair, replacement, or service.
- Prepare Your Printer for Service – If your printer needs to be sent in for service, make sure you follow Brother’s instructions carefully. This usually includes packaging the printer properly to prevent damage during transport. Remove the ink or toner cartridges and any paper in the machine unless instructed otherwise.
- Service or Replacement – An authorized Brother service center will then repair or replace your printer, depending on the terms of the warranty and the nature of the problem.
Remember, it is important to register your product after purchase, as it can make the warranty claim process smoother. Keep your purchase receipt and warranty card in a safe place, as you may need them when making a warranty claim.
Please note that the process may vary, so it’s best to check your product manual or the Brother website for specific instructions regarding your printer model and location.
USE BROTHER’S ONLINE HELP AND SUPPORT CENTER
The Brother Online Help and Support Center is a comprehensive resource for troubleshooting problems, finding answers to frequently asked questions, and getting help with your Brother product. Here is a step by step guide on how to use it:
- Access the Brother Online Support Center – Open your web browser and visit the Brother Online Support Center. The URL may vary depending on your location, but can generally be found at: https://support.brother.com/
- Select Your Region – The website may ask you to select your region or country. This is because product models and support options may vary between regions. Select a suitable location.
- Enter your Product Details – You will find a search box usually labeled “Search by Model Name”. Here, enter your product model number (e.g., HL-L2380DW). This information can usually be found on the printer itself or in the product documentation. After entering the model name, press Enter or click the Search icon.
- Access Product Support – After searching, you will be redirected to a page dedicated to your product. Here you will find a variety of resources including manuals, FAQs, drivers, software updates, and more.
- Select Appropriate resources – Depending on the problem you are experiencing, you may want to download the latest drivers, read the FAQ, or access the product manual. If you want to troubleshoot a problem, the FAQ can be very helpful, as it covers common problems and how to solve them.
- Contact Support – If you can’t find the information you need, you can contact Brother customer support directly. Depending on your region, you may have the option to contact them via phone, email, or live chat. The “Contact Us” option is usually at the bottom of the page.
Remember to always have your product details ready when contacting support, including the model number and the specific error message or problem you encountered. This will help the support team help you more efficiently.
Brother Printer Problems and Solutions: Contact Supports
If you are unable to resolve a problem with your Brother printer through the self-service resources at the Brother Online Help and Support Center, your next step is to contact Brother customer service directly. Here’s a step-by-step guide:
- Have Your Information Ready – Before contacting Brother customer service, have the necessary information ready. This includes your printer model number, serial number, and a detailed description of the problem you are experiencing. If there are any codes or error messages, write them down too.
- Visit the Brother Support Website – Open your web browser and navigate to the Brother Support website: https://support.brother.com/
- Select Your Country or Region – If prompted, select your country or region from the list provided. This is because support services may vary depending on your location.
- Navigate to the Contact Us Page – You can usually find the “Contact Us” page link at the bottom of the Brother Support website, or in the main menu of the website. Click on it.
- Choose Your Contact Method – Depending on your location, you will usually be given several ways to contact Brother, including:
- Phone – You will be given a phone number you can call for support. Business hours will usually be listed.
- Email – You can send an email detailing your problem. You will usually be given a form to fill out with your contact information, product details, and a description of the problem.
- Live Chat – Some regions offer live chat support. If available, you’ll see a “Chat Now” button. Click to start a chat session with a support representative.
- Contact Brother Support – Once you have selected your preferred method, contact Brother support and provide them with the information you prepared in step 1. They will then walk you through the troubleshooting process, provide a solution, or instruct you on how to use your warranty if the problem is covered.
Keep in mind that response times may vary based on contact method and time of day. You may need to be patient, especially during peak hours. It can be helpful to have your printer nearby when you contact support, in case they need you to perform troubleshooting steps.
Brother Printer Problems and Solutions: Here are some other potential problems that may require a technician’s assistance
- Error Code 54: the fuser unit needs to be replaced
- Error Code 55: the laser unit needs to be replaced
- Error Code 7D: the drum unit is contaminated with dirt and needs to be cleaned
- Error Code 5E: The belt assembly needs to be replaced.
Verdict
Remember, for the most accurate information, you should always consult your printer’s user guide or Brother customer support. These steps should solve most problems, but if not, it may be time to consult a professional.
Brother printer troubleshooting doesn’t have to be a hassle! With knowledge of common Brother printer problems and their solutions from this guide, you will be ready to solve any printer problem, such as your Brother printer not printing.
Key Points
Make sure your Brother printer is connected to a working power source. Test the outlet using a device that is working properly. If the printer is hot, let it cool before restarting.
If your Brother printer isn’t connected to your computer, check the cable for a USB connection or make sure both devices are on the same Wi-Fi network for wireless setup. Confirm printer status, install correct drivers, and temporarily disable firewall/antivirus for testing.
If the troubleshooting steps do not resolve the problem, consider resetting your Brother printer. Access the menu, find the “Reset” option, select the reset type, and restart the printer.
